Your new balance does not match what you expected after switching to Casino de Montréal, and the screen shows a zero or a locked message. The most common cause is a mismatch between the promo code entered and the account details on record.
Welcome bonus and free spins not credited
After you enter the code, the balance remains unchanged and the free spins counter still reads zero.
- The promo code was typed with a space or wrong case.
- The deposit that triggers the bonus was made before the code was active.
- The account already received a welcome offer in the past.
- The bonus was credited to a separate bonus balance, not the cash balance.
- The free spins are tied to a specific game that is not opened yet.
- Open the promotions page and copy the code exactly as shown, without extra spaces.
- Check that the code was entered in the bonus field before you confirmed the deposit.
- Look for a bonus balance or a free spins section separate from your cash balance.
- Launch the game named in the offer to see if the spins appear there.
- Confirm that this is your first welcome offer on the account.
- Log out and back in to refresh the balance display.
- If the bonus is still missing after these steps, contact support and mention the code and the deposit reference.
Contact support when the code was accepted but no bonus appears after a full logout and login.
Players who search for Casino de Montréal Canada often find that the offer terms explain which deposit method qualifies, and that detail resolves most missing-bonus cases.
Locked account after failed login attempts
The login screen returns an error or a message that the account is temporarily locked.
- Caps lock or a keyboard layout changed the password.
- Too many wrong attempts in a short period triggered a security lock.
- The username is an email address and was typed with a different domain.
- Browser autofill inserted an old password.
- The account is under review for incomplete identity details.
- Type the password manually in a plain text field first, then paste it into the login form.
- Check the username format and confirm it matches the one used at registration.
- Clear the browser autofill for the casino site and try again.
- Use the password reset link sent to the registered email address.
- Open the site in a private window to rule out stored cookies.
- Wait for the lock period to pass before trying again, since repeated attempts extend it.
- If the reset email does not arrive, contact support from the registered email address.
Contact support when the reset link works but the new password is rejected, or when the account stays locked beyond the stated period.
Deposit left the bank but is not on the casino balance
The bank shows a completed payment, but the casino balance is unchanged.
- The deposit is still pending on the payment provider side.
- The payment was sent to an old or different account reference.
- A bonus code was applied and the amount went to the bonus balance.
- The bank marked the transaction as pending rather than completed.
- The deposit was split into two smaller transactions by the provider.
- Refresh the balance after a full logout and login.
- Check the transaction history inside the account for a pending entry.
- Compare the reference on the bank statement with the one shown in the casino history.
- Look at the bonus balance in case the code routed the funds there.
- Wait for the bank to change the status from pending to completed.
- Take a screenshot of the bank transaction and the casino history side by side.
- Contact support with both screenshots and the exact amount and time.
Contact support when the bank status is completed and the casino history has no matching entry after a full logout and login.
Keep one email address and one payment method for the account, and enter any code before confirming the deposit; that habit prevents most of these problems.
